All products include a one year limited exchange warranty.
This one-year limited exchange warranty covers defects in materials and workmanship in SENLIPS products. SENLIPS does not warranty and is not responsible for damages caused by misuse, abuse, accidents, neglect, laundering, the natural breakdown of materials over time, or problems that may be reasonably expected with normal wear or failure to follow reasonable care. However, in cases of severe defects in product quality, we will do what we can to guarantee customer satisfaction.
Your exchange warranty lasts for one year. Your exchange warranty may only be used once (1) per product.
To request a warranty exchange, please first send an email to firstname.lastname@example.org regarding your intent to warranty. Pack and ship your merchandise using the postal carrier of your choice, shipping prepaid (you pay to ship the item to us; we pay to ship the item back to you). For your protection, please use a traceable shipping method to send us your product.
Product must be cleaned prior to shipment. Please include a cover letter with your name, address, daytime phone number, and a brief description of the problem. A copy of your original receipt or proof of purchase may also be required.
SENLIPS will inspect the product at no charge to you. If the Warranty Department determines, at its sole discretion, that the product has a defect covered under this warranty, we will repair or replace it within approximately four weeks. If the defective product is not repairable and an identical product is not available, we will replace it with a product or comparable style at our discretion. Otherwise, we will ship you a new and identical product.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from jurisdiction to jurisdiction. To the full extent permitted under applicable local law, this Limited Warranty and any disputes arising out of or in connection with this Limited Warranty ("Disputes") shall be governed by the laws of the State of California, USA, excluding conflicts of law principles and excluding the Convention for the international Sales of Goods. The courts located in the State of Texas, USA shall have exclusive jurisdiction over any Disputes.
SENLIPS and your maximum liability to the other, including without limitation liability under any express or implied warranty or condition, is limited to the purchase price you paid for the product. Neither you nor SENLIPS are liable to the other if you or other are unable to perform due to events you or it are unable to control, such as act of God, or for property damage, personal injury, loss of use, or other consequential, punitive, or special damages, however caused, whether for breach of warranty, tort (including negligence), strict liability or otherwise, other than those damages which are incapable of limitation, exclusion or restriction under applicable law. Some jurisdictions do not allow limitation or exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you in whole or in part.
Please send to: TBA